Legal
Privacy policy
This policy explains how Orchard Hub Franchise Advisory Pty Ltd handles personal information collected through page-orchardhub.click and related consulting enquiries.
Data controller
The data controller is Orchard Hub Franchise Advisory Pty Ltd, trading from 73 Church Street, Cadgee, South Australia 5271, Australia. Email: hello@page-orchardhub.click. Phone: (08) 8708 2362.
Information we collect
We may collect your name, email address, phone number if provided, consultation preference, preferred timeline, message content, and technical data such as browser type and pages visited when analytics cookies are accepted. We do not seek sensitive information through website forms.
Purposes of use
Personal information is used to respond to enquiries, prepare proposals, deliver franchise readiness consulting, manage billing for engaged clients, improve the website when analytics are enabled, and meet legal obligations.
Retention
Enquiry records are kept for up to 24 months if no engagement follows. Client files related to delivered consulting are retained for seven years for accounting and professional record-keeping, unless a longer period is required by law. Analytics data, when collected, is retained according to the analytics provider’s settings, typically 14 months.
Sharing
We do not sell personal information. We may share information with IT hosting providers, email delivery services, accountants, or professional advisers under confidentiality duties, and with authorities when legally required.
International transfers
Some hosting or email providers may process data outside Australia. Where that occurs, we take reasonable steps to ensure recipients handle information in a manner consistent with the Australian Privacy Principles, including contractual safeguards where appropriate.
Your rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. You may also lodge a complaint with the Office of the Australian Information Commissioner if you believe a privacy breach has occurred. Contact us first so we can attempt to resolve the matter.
Cookies
See our cookie notice for details on essential and analytics cookies and how to manage preferences.
Updates
We may revise this policy periodically. The current version is published on this page. Last updated: 21 August 2026.